Privacy Policy

Effective date: March 7, 2026

Snug Family Organizer ("Snug", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application at snugplanner.com, our Android mobile application, and related services (collectively, the "Service").

1. Information We Collect

Information you provide

• Account information: First name, last name, email address, and password when you register.
• Family information: Family name and family member names you create within the app.
• Content: Tasks, appointments, chores, projects, reminders, and other content you create in the Service.

Information collected automatically

• Device tokens: If you use the Android app and enable push notifications, we collect your Firebase Cloud Messaging device token to deliver notifications.
• Error and performance data: We use Sentry for error tracking, which may collect technical information about errors (stack traces, device type, OS version) to help us fix bugs.

Information we do NOT collect

• We do not use cookies for tracking or advertising.
• We do not use analytics services like Google Analytics.
• We do not collect location data.
• We do not sell or share your data with advertisers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Create and manage your account.
• Send push notifications and email reminders you have configured.
• Send transactional emails (e.g., family invitations).
• Monitor and fix errors and technical issues.

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Within your family: Family members in the same Snug family can see shared content (tasks, appointments, calendar, etc.).
• Service providers: We use third-party services to operate Snug:
  • Hetzner (Germany) — server hosting and database
  • Azure Static Web Apps (Microsoft) — web app hosting
  • Brevo — transactional emails
  • Firebase Cloud Messaging (Google) — push notifications
  • Sentry — error tracking
• Legal requirements: If required by law, regulation, or legal process.

4. Data Storage and Security

Your data is stored on servers located in Germany (Hetzner) and Microsoft Azure (Europe). We use industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit.
• Passwords are hashed using bcrypt — we never store plaintext passwords.
• JWT-based authentication with secure token handling.
• Database access restricted to localhost connections only.

5. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it.

Push notification device tokens are automatically cleaned up when they become invalid.

6. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights under GDPR:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a structured, machine-readable format.
• Restriction: Request that we limit processing of your data.
• Objection: Object to processing of your data.

To exercise any of these rights, contact us at info@snugplanner.com.

7. Children's Privacy

Snug is designed for families and may be used by children under parental supervision. We do not knowingly collect personal information from children under 16 without parental consent. Family accounts are created by adults who are responsible for adding family members, including children.

8. Push Notifications

If you use the Android app, you can opt in to push notifications. You can disable notifications at any time through your device settings or within the app. When you sign out, your device token is automatically unregistered.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Email: info@snugplanner.com
Snug Family Organizer